The cancellation and returns policy for Viapack Store Inc. outlines several key aspects:
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Returns and Refunds: You can return items within 30 days of purchase for a refund, provided the items are in their original condition. Return shipping costs are generally the responsibility of the customer unless the item is defective or the wrong item was sent.
- Cancellation Policy: Orders can be canceled within 24 hours for a full refund. If you need to cancel after this period, you may be subject to a restocking fee.
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Defective or Incorrect Items: If you receive a defective or incorrect item, you must notify Viapack within 7 days of receipt to arrange a return and replacement or refund.
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Exclusions: Some items, such as custom-made products or perishable goods, may not be eligible for returns.
